FAQ

I forgot to save the seed-phrase, where can I find it?

Check menu Settings -> Back up the wallet

What will be with my assets if I lose my mobile device?

You need to instal Trustee Wallet on a new device and import the wallet with the help of the seed-phrase. Menu Settings -> Import the wallet.

Can I import seed-phrases from other wallets in Trustee Wallet?

Yes, you can import in Trustee Wallet the seed-phrases from Metamask, Coinomi, Atomic, Paytomat and other wallets. Our wallet supports seed-phrases of 12 and 24 words.

Where can I find private keys from coins' adresses?

In Trustee Wallet all the private keys are stored in the form of a seed-phrase. We deliberately excluded the opportunity of getting the private keys for assets' safety. You can get the private keys of seed-phrases with the help of this service https://iancoleman.io/bip39/ (Only for advanced users!). More info about a seed-phrase you can find in the video.

What is the wallet's fee for conversion?

The wallet's fee is 1,5% from the exchange's amount and is taken in UAN. The total fee consists of: Provider's fee+Trustee Wallet's fee. In average it is 2-3,5% depending on the operation, coin and the country of the card's issuing.

What will it be with my affiliate network if I lose a mobile device?

During the building of affiliate network users are linked to their seed-phrases, that is why during installation of Trustee Wallet and importing of your seed-phrase on a new device the affiliate network will be automatically renewed.

How can I withdraw cashbach and affiliate rewards?

Minimal sum to withdraw - $1, withdrawing is available in UAN on your card or in USDT on your wallet. Detailed information is available on a special website.

Where can I appeal if my assets are not received?

All the questions you can ask in our Telegram chat https://t.me/trustee_wallet - we try to answer quickly and to solve all the difficulties. We will be glad to receive feedbacks and comments as well.

Which bank cards are supported by Trustee Wallet?

Cryptocurrencies can be purchased from any card except for cards that have been issued in the US, UK, Germany and Japan. The sale is possible in UAH and RUB.

Which crypto coins are supported by Trustee Wallet?

Now it is possible to work with following coins in Trustee Wallet: BTC, LTC, ETH, TRX, USDT (ERC20 + OMNI), TUSD, USDC, DAI, BNB (ERC20), PAX, Soul (Crypto Soul).

Operations in which countries are supported by Trustee Wallet?

Russia, Ukraine, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Uzbekistan, Latvia, Lithuania, Czech, Estonia, Israel, Belgium, Sweden, Netherlands, Germany, Italy, Spain, Cyprus, Greece, Great Britain, USA, Canada, UAE, Turkey.